Client Support

TRANSACTION ISSUES – NON DELIVERY or CUSTOMER HELP:

If you experience any of the above issues please contact us via this form, or leave us a notecard in-world.

We will need the following informations for easy assistance:

* Your avatar name (First and Last)
* Name of product with issues
* Transaction number of the purchase
* Date of purchase of the product in question

We normally respond within 24 hours, but in case you do not receive an answer immediately, please send an IM in-world directly to Luthia Carter.

Be as detailed as possible and be precise with what the issue is and error messages recieved.

Language: For easier clientele support we offer help in English and/or French

WARNING: EMPTY NOTECARDS OR THOSE NOT TAGGED AS MENTIONED ABOVE WILL BE DECLINED!

ONLINE SUPPORT

Use this form to contact us by mail directly.

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